Terms and Conditions

TERMS AND CONDITIONS

WoodenDogBed Online Store

Article I – Basic Definitions

Purchase Price means the price of the Goods displayed on the Website at the time the Order is placed.
Purchase Agreement means the agreement concluded between the Seller and the Buyer through the Website, under which the Seller undertakes to deliver the Goods and the Buyer undertakes to accept and pay for them.
Buyer means any person who places an Order through the Website. The Buyer may be a consumer, a natural person acting as an entrepreneur or a legal entity.
Consumer means a natural person who, when entering into and performing a contract, does not act within the scope of their business or professional activity.
Order means an electronic order for selected Goods submitted through the Website.
Seller means Viliam Slávik – DanmerSK, F. Hečku 15/27, 971 01 Prievidza – Malá Lehôtka, Slovak Republic, Company Identification Number (IČO): 46664904, registered with the District Office of Prievidza, Trade Register No. 430-47186.
Goods means products offered on the Website, particularly handcrafted wooden dog beds and related products.
Website means the Seller's online store available at www.woodendogbed.com.
Consumer Protection Act means Slovak Act No. 108/2024 Coll. on Consumer Protection, as amended.
Civil Code means Slovak Act No. 40/1964 Coll., as amended.

Seller's contact details:

E-mail: info@woodendogbed.com
Telephone: +421 917 990 714
Website: www.woodendogbed.com

Article II – Introductory Provisions

These Terms and Conditions govern the rights and obligations of the Seller and the Buyer arising from the conclusion and performance of Purchase Agreements through the Website.
The Seller undertakes to deliver the ordered Goods and transfer ownership to the Buyer. The Buyer undertakes to accept the Goods and pay the agreed Purchase Price, including delivery costs.
These Terms and Conditions form an integral part of every Purchase Agreement concluded through the Website.
Mandatory provisions of Slovak and applicable European Union consumer protection legislation shall also apply to consumer contracts.

Article III – Orders and Conclusion of the Purchase Agreement

The Buyer places an Order using the order form available on the Website.
When placing an Order, the Buyer provides the information necessary for processing the Order, including:
- Full name or company name,
- Billing and delivery address,
- Company identification number and, where applicable, tax and VAT identification numbers,
- Telephone number,
- E-mail address.
After selecting the Goods and adding them to the shopping cart, the Buyer may review the cart and enter a valid discount code, if available.
The Buyer then selects the preferred payment and delivery methods and provides the required contact details.
Before submitting the Order, the Buyer may review and correct all entered information.
The Order is submitted by clicking the button labelled "Order with obligation to pay" or an equivalent clear expression.
By submitting the Order, the Buyer makes a binding offer to conclude a Purchase Agreement.
The Seller initially confirms receipt of the Order by e-mail. This acknowledgement does not constitute acceptance of the Buyer's offer.
The Purchase Agreement is concluded only when the Seller expressly confirms the Order by e-mail.
The Order confirmation includes, in particular, the name and description of the Goods, the Purchase Price, payment conditions and estimated delivery information.
The Seller may reject an Order if essential information is missing or if the Goods cannot be supplied for serious reasons. The Buyer will be informed accordingly.
The Buyer may cancel the submitted Order free of charge and without giving a reason before the Purchase Agreement is concluded.

Article IV – Payment Conditions

The Buyer undertakes to pay the Purchase Price displayed on the Website together with the stated delivery costs.
The following payment methods are available:
- PayPal,
- Payment through Stripe,
- Credit or debit card,
- Google Pay, where available during checkout,
- Bank transfer to the Seller's designated bank account.
Available payment methods are displayed during the ordering process.
In the case of a bank transfer, payment is considered completed when the funds are credited to the Seller's bank account.
Online payments are processed through the relevant payment service provider in accordance with its terms and conditions.
After receiving payment, the Seller will issue an invoice electronically, where legally permitted.
The Seller may grant the Buyer a discount at its discretion. The Buyer is not entitled to a discount unless otherwise agreed.

Article V – Delivery Conditions

The Seller delivers Goods to the Slovak Republic, the Czech Republic, Hungary and other European Union countries offered as delivery destinations during checkout.
The estimated delivery period is 3 to 10 calendar days. The delivery information displayed during checkout and in the Order confirmation shall apply.
Goods are delivered: a) by a courier company selected by the Buyer during checkout to the delivery address provided in the Order; or
b) by personal collection at the Seller's address, subject to prior agreement.
The delivery method and delivery costs are displayed before the Order is completed.
Delivery costs shall be paid together with the Purchase Price unless otherwise agreed.
If delivery becomes impossible for reasons beyond the Seller's control, the Seller shall inform the Buyer without undue delay by e-mail and provide an estimated alternative delivery date.
If the Buyer does not agree to the alternative delivery date, the Buyer may withdraw from the Purchase Agreement. Payments already made shall be refunded in accordance with applicable law.
The Buyer is obliged to accept the Goods at the agreed delivery address. In the event of an unsuccessful delivery attempt, further procedures shall be governed by the courier company's terms and conditions.
In consumer transactions, the risk of accidental loss or damage to the Goods passes to the Buyer only when the Goods are physically received by the Buyer or a person designated by the Buyer, other than the carrier. An exception applies where the Buyer independently commissions a carrier not offered by the Seller.
Ownership of the Goods transfers to the Buyer upon delivery in accordance with applicable law.
The Seller is not responsible for delays caused exclusively by the courier company, without prejudice to the Seller's statutory obligations towards consumers.

Article VI – Rights and Obligations of the Contracting Parties

The Buyer is obliged to: a) pay the agreed Purchase Price, including delivery costs;
b) accept the ordered Goods;
c) inspect the Goods upon receipt for visible transport damage and completeness;
d) provide the Seller with accurate and complete information.
The Buyer is entitled to receive the Goods in the agreed quantity, quality and specification.
The Seller undertakes to: a) deliver the ordered Goods in accordance with the Purchase Agreement;
b) package the Goods carefully;
c) provide the necessary documentation, including an invoice and, where applicable, assembly or user instructions;
d) respect all statutory consumer rights.
The Seller is entitled to receive timely payment of the Purchase Price and agreed delivery costs.
In the case of personal collection, the Seller may verify the identity of the Buyer or the person authorised to collect the Goods.

Article VII – Right of Withdrawal and Return of Goods

A Consumer generally has the right to withdraw from a distance Purchase Agreement without giving a reason within 14 days.
The withdrawal period begins on the day the Consumer, or a person designated by the Consumer other than the carrier, takes physical possession of the Goods.
The Consumer must clearly notify the Seller of the withdrawal within the statutory period. Notification may be sent by e-mail to info@woodendogbed.com or by another clear written statement.
The Consumer may use the statutory model withdrawal form. However, using this form is not mandatory.
The Consumer may inspect the Goods to the extent necessary to establish their nature, characteristics and functionality. The Consumer may be liable for any reduction in value resulting from handling beyond what is necessary for such inspection, in accordance with applicable law.
Following withdrawal, the Consumer must return or hand over the Goods to the Seller no later than 14 days after notifying the Seller of the withdrawal, unless otherwise agreed.
The direct cost of returning the Goods is generally borne by the Consumer, unless the Seller expressly offers otherwise or applicable law provides otherwise. For Goods which cannot normally be returned by post due to their nature, the relevant return costs or an estimate shall be provided before the Purchase Agreement is concluded.
The Seller shall reimburse all payments received from the Consumer, including the cost of the least expensive standard delivery offered by the Seller, within 14 days of receiving the withdrawal notice. The Seller may withhold reimbursement until the Goods have been returned or the Consumer has provided evidence that the Goods have been sent back, whichever occurs first.
Reimbursement shall generally be made using the same payment method used by the Consumer for the original transaction, unless the Consumer expressly agrees otherwise.
The right of withdrawal does not apply, in particular, to Goods made according to the Consumer's specifications or clearly personalised. The mere fact that a standard product is manufactured only after an Order has been placed does not automatically exclude the right of withdrawal.
Other statutory exceptions to the right of withdrawal remain unaffected.
Where legally permitted, the Consumer may withdraw from the Purchase Agreement in respect of individual Goods included in an Order.

Article VIII – Statutory Liability for Defects and Complaints

The Seller undertakes to deliver Goods that comply with the agreed quality, quantity and specifications.
The Seller is liable for defects that exist at the time of delivery and become apparent within two years of delivery.
If a defect becomes apparent within this period, it is legally presumed that the defect existed at the time of delivery, unless proven otherwise or unless such a presumption is incompatible with the nature of the Goods or the defect.
The Buyer must notify the Seller of a discovered defect within two months of discovering it and no later than the end of the applicable statutory liability period.
A complaint may be submitted by e-mail to info@woodendogbed.com. The Buyer should include the Order number, a description of the defect and, where appropriate, photographs.
Subject to statutory conditions, the Buyer is entitled to have the defect remedied free of charge by repair or replacement.
If repair or replacement is impossible or disproportionate, the Buyer may, under the statutory conditions, request an appropriate price reduction or withdraw from the Purchase Agreement.
The defect shall be remedied within a reasonable period, generally no later than 30 days from the notification of the defect, unless a longer period is permitted by law due to objective circumstances.
The Seller shall bear the legally required costs of collecting and returning defective Goods as part of the remedy process.
The Seller is not liable for damage caused exclusively by improper use, incorrect assembly contrary to properly provided instructions, mechanical damage or normal wear and tear.
The Seller is not liable for defects about which the Buyer was expressly informed before the conclusion of the Purchase Agreement and to which the Buyer expressly agreed, to the extent permitted by law.
Any voluntary commercial guarantee shall apply only if expressly and separately provided. Statutory consumer rights remain unaffected.

Article IX – Alternative Dispute Resolution

The Consumer has the right to contact the Seller first with a complaint or a request for remedy.
The Seller will endeavour to resolve complaints promptly and amicably.
If the complaint is rejected or the Seller fails to respond within 30 days, the Consumer may submit a proposal for alternative dispute resolution to a competent authorised body.
In the Slovak Republic, the competent authority is, in particular, the Slovak Trade Inspection (Slovenská obchodná inšpekcia – SOI), where it has jurisdiction over the relevant dispute.

Contact details:

Slovenská obchodná inšpekcia
Bajkalská 21/A
827 99 Bratislava 27
Slovak Republic
E-mail: ars@soi.sk
Website: www.soi.sk

Alternative dispute resolution is governed by Slovak Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.

Article X – Communication and Delivery of Notices

The contracting parties may communicate electronically, particularly by e-mail.
The Seller shall use the e-mail address provided by the Buyer.
The Buyer may contact the Seller at info@woodendogbed.com.
Electronic notices shall be considered received when they become accessible in the recipient's electronic mailbox. Mandatory statutory rules on service of documents remain unaffected.

Article XI – Processing of Personal Data

The Seller processes the Buyer's personal data in connection with Orders, the conclusion and performance of Purchase Agreements and the fulfilment of legal obligations.
Personal data is processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Slovak Act No. 18/2018 Coll. on Personal Data Protection.
Detailed information about the processing of personal data, legal grounds, retention periods and the rights of data subjects is provided in the separate Privacy Policy published on www.woodendogbed.com.

Article XII – Final Provisions

These Terms and Conditions enter into force on 1 November 2026 and are published on the Seller's Website.
Legal relationships not expressly governed by these Terms and Conditions shall be governed, in particular, by the Slovak Civil Code, the Slovak Consumer Protection Act and the applicable legislation of the European Union.
By submitting an Order, the Buyer confirms that they have had the opportunity to read these Terms and Conditions.
Individual written agreements between the Seller and the Buyer shall take precedence over these Terms and Conditions to the extent permitted by law.
Amendments to these Terms and Conditions shall be published on the Website. The version applicable at the time the Purchase Agreement was concluded shall generally apply to that agreement.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain unaffected. The relevant statutory provisions shall apply in place of the invalid provision.
The Slovak version of these Terms and Conditions is the authoritative and legally binding version. This English translation is provided for information purposes only.

Seller:

Viliam Slávik – DanmerSK
WoodenDogBed
F. Hečku 15/27
971 01 Prievidza – Malá Lehôtka
Slovak Republic
Company ID (IČO): 46664904
Trade Register No.: 430-47186
E-mail: info@woodendogbed.com
Telephone: +421 917 990 714

Website: www.woodendogbed.comVložte svoj text